Frequently Asked Questions

Cosmo Defi earn products - FAQ

How can I start earning on my crypto assets?

Create an account on Cosmo Defi and complete the KYC verification.

Then, simply deposit crypto into your Cosmo Defi account, choose an Earn product and start earning daily interest.

What is the difference between Flex and Fixed Terms?

Cosmo Defi offers two core Earn products: Flex and Fixed Terms. Here's an overview:

Flexible:Available for crypto and stablecoins. Redeem your funds anytime without lock in period.

Fixed:Fixed-term give you the opportunity to lock your crypto/stablecoins for a predefined period to earn bonus interest. The exact interest rate of your term will depend on your payout preference, as well as your Loyalty tier.

Tip: Use our Earn calculator to easily calculate your yield, depending on the asset, term, and payout preference.

How do Fixed Terms work?

1. When you choose to create a Fixed Term, your interest compounds daily, like with our Flex Terms. As for the payout, you will receive all interest earned for the duration of the term every day.
2. Cannot be unlocked or withdrawn until the term's due date

What Fixed Term options are available?

Asset:	Fixed Term Duration:
BTC	3 ,6 or 12 months
ETH	3 ,6 or 12 months
USDT	3 ,6 or 12 months
USDC	3 ,6 or 12 months
NEXO	3 ,6 or 12 months
XRP	3 ,6 or 12 months

What are the benefits of Fixed Terms?

As the crypto space becomes increasingly focused on long-term investment, there is a pressing need for financial products that guarantee a stable income stream. Our Fixed Terms provide just that, along with the following benefits:

1. Diversification. Combine Fixed Terms' stable, high-yielding returns for your mid and long-term goals with Flex Terms' daily interest payouts and the flexibility to withdraw funds anytime.
2. Flexible HODLing. You can have up to 50 Fixed Terms per asset simultaneously, which gives you the opportunity to add more assets to your Fixed Terms and earn our highest yields without waiting for your previous terms to expire.
3. Industry-leading rates. Our Fixed-term savings yields far outshine those of traditional banks and crypto lenders that offer interest-bearing accounts to ensure you get the most bang for your buck.

Why lock your funds in a Fixed Term?

With most of our clients - at 72% - claiming they are planning to HODL their digital assets for three or more years in a recent survey, there is increasing evidence that the crypto space is evolving towards a more mature, long-term-focused industry.

Our platform is designed to enable your investment strategy by allowing you to retain full control of your cryptocurrencies while earning high-yield passive income. This approach ensures that you get the most out of your assets, as you keep the potential for growth while generating additional income. Long-term investments are key to the stability of the entire market. By entrusting your assets to us and our top-tier custodians who carry insurance protections, you are ensuring the resilience of your portfolio and helping us build the bank of the future.

Deposits Cosmo Defi - FAQ

What cryptocurrency and network are supported on Cosmo Defi?

On Cosmo Defi you can buy or earn on the following cryptocurrency assets:

At the moment Cosmo Defi only supports the BTC (Bitcoin), ETH (Ethereum), USDT (Tether), USDc (USD Coin), NEXO (NEXO Token), and XRP (Ripple) blockchain networks.

How to deposit crypto assets?

To transfer crypto assets to your Cosmo Defi account, please follow the steps below:

1. Log in to your Cosmo Defi account
2. Make sure to complete our quick and intuitive Identity Verification process if you have not done so already.
3. On the 'Dashboard' tab, scroll down and Find the asset you want to deposit, click on the 'Transfer' button next to it, and click 'Deposit' from the dropdown menu
4. Copy your 'Deposit Address' using the 'Copy' button. Note that you will also need to copy your unique Destination Tag or MEMO for some assets
5. Go to the platform/wallet from which you will be sending funds and select the crypto asset you want to transfer. Ensure the withdrawal network matches the top-up network you previously chose on the Cosmo platform. Paste your copied Cosmo Defi address into the 'Send to' / 'Withdrawal Address' / 'Destination' field and authorize the transaction
6. Your crypto deposit will be reflected in your Cosmo Defi account as soon as it reaches the required number of blockchain confirmations

Important:

1. To prevent loss of funds, transfer crypto assets only over the respective network supported by Cosmo. When selecting the withdrawal network on the platform/wallet you are sending your funds from, make sure it matches the top-up network you have chosen on the Cosmo Defi platform.
2. Once recorded on the blockchain, crypto transactions cannot be canceled by Cosmo or anybody else, regardless of their status. For that reason, please ensure that you enter the correct details when making a crypto transfer.

Withdrawals Cosmo Defi - FAQ

How long does it take to withdraw assets?

Typically, all withdrawals are completed within a few minutes. If you are experiencing delays please contact our support team via support@cosmodefi.com or through the live chat on the website.

Which crypto assets can I withdraw?

You can withdraw any asset from your Cosmo account anytime unless:

1. It is a limited asset
2. It is locked in a Fixed Term

How do I make a withdrawal?

1. Click 'Transfer' → 'Withdraw' next to the asset you wish to withdraw and paste your withdrawal address.

Important:

1. Make sure that the withdrawal address is correct and that the destination platform/wallet supports both the asset and the selected network.
2. Gold and Platinum users have one free withdrawal per month.

Verification Cosmo Defi - FAQ

How to verify your identity?

In order to gain access to all of Cosmo products, you need to verify your identity. Our verification process is easy, intuitive and usually takes just a few minutes. The provided information is always encrypted, securely stored in our system, and used for identity verification purposes only.

1. Fill in your Personal Info details, such as name and email address.
2. Complete your Identity Verification by uploading your ID Proof.
3. In rare cases, we might ask you to provide additional documents, such as а bank statement or a utility bill.
4. once the verification has been completed you will be notified on the dashboard.

Loyalty Program Cosmo Defi - FAQ

The Cosmo Defi Loyalty program is a four-tier system, comprising Base, Silver, Gold, and Platinum tiers, which extends benefits depending on the funds you hold in your Portfolio Balance .

The requirements for each tier are as follows:

1. Base: < $5000
2. Silver: $5000 to $15,000
3. Gold: $15,000 to $35,000
4. Platinum: > $35,000

Security and Insurance Cosmo Defi - FAQ

Cosmo Defi partners with the foremost providers of security in the blockchain space, including Ledger Vault, Fireblocks, and other custodians whose facilities are insured via Lloyd’s of London and Marsh and Arch. They carry insurance protections for digital assets held on the Nexo platform via the most prestigious syndicates of underwriters.

Asset security

1. The security of the assets held in your Cosmo Defi Account is guaranteed by our comprehensive insurance, robust infrastructure, and numerous licenses and registrations worldwide.
2. Data Protection and Confidentiality: Your personal information is contained behind secured networks and is only accessible to a limited number of persons who are required to keep the information confidential. Аll sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Refer a Friend Cosmo Defi - FAQ

How does the Referral Program work?

For every friend who joins Cosmo and Deposit or buys at least $500 worth of any supported asset, we will reward both of you with $50 in BTC.